The Transcepta system can only process files that are text searchable. Scanned images, including OCR scans, cannot be accepted. You can check if your document is permissible by clicking and selecting text on the page; if the text can be highlighted (copied/pasted), then your document is likely in an appropriate file format for mapping.
If your customer requires backup documents that you would like to send via email, please contact our support team for more information.