Can I add users to the Supplier Account?
Yes, you can add users through the Transcepta Supplier Portal. Select your username in the top, right-hand corner of the page and choose "Settings" from the menu. Then, select "Account Administration" and "Manage Users", which will allow you to add or edit account users.
How can I check the status of my submitted document(s)?
You can check the status of your documents through the Transcepta Supplier Portal. Once you have logged in, you can click on the "Invoices" button, where you can search specific documents and/or date ranges to confirm whether a document has been received by Transcepta, processed, and delivered successfully to your customer.
Can I revise or resubmit a previously submitted document?
Yes, you can revise or resubmit a previously submitted document through the Transcepta Supplier Portal. This process is detailed in the following article.
How can I update my “Remit To” Information?
You can update your "Remit To" information through your Transcepta Supplier Portal settings. You will need to log in as an administrative user and select “Manage Invoice Profiles”. Here, you can select your company name and report a specific “remit to” name and address. Once you have completed your changes, select “Save” to ensure all information has been updated and saved to the system.
How can I update my contact information?
You can update contact information through your Transcepta Supplier Portal settings. Select “Manage Invoice Profiles” and choose the appropriate profile to review or change any contact information.
How can I add a new customer location?
You can add a new customer location through your Transcepta Supplier Portal settings. Select “Manage Customers” and choose "New Customer Location”. Here, you can select the appropriate customer and edit their information as needed. If your customer does not appear on the selection menu, you will need to contact firstname.lastname@example.org to configure the connection.