Although Transcepta handles the processing and delivery of documents to your customer's system, your customer will still handle all payments. Some customers provide payment status updates via the Transcepta Supplier Portal, which allows you to easily track the status of your payments against documents submitted via Transcepta.
Once you receive confirmation from Transcepta that your invoice has been successfully delivered, please contact the customer directly for any payment related inquiries. The following confirmation details will help them locate the invoice in their system: invoice number, delivery date, Document ID (confirmation Number, found on the invoice search page in the supplier portal).